BET FAQs

What is an Emergency Team?

An Emergency Team is a group of trained building volunteers who help support safe evacuation and approved emergency procedures during fire alarms and building emergencies.

Team members provide general direction, encourage occupants to leave safely, report concerns, and support communication where appropriate.

Review Roles and Responsibilities

Are Emergency Team members emergency responders?

No. The Emergency Team role is to support occupants and approved emergency procedures, not to replace emergency responders.

Do not place yourself or others at risk, delay your own evacuation, attempt unsafe rescues, or perform duties outside your training and approved procedures.

What should team members do during a fire alarm?

Where it is safe to do so, remind occupants to evacuate, direct them toward the closest safe exit, and remind them not to use elevators.

Follow your training and the building's approved procedures, communicate urgent concerns to emergency responders, and evacuate yourself safely.

Review Evacuation Procedures

Where can I find training and resources?

Western Fire Safety provides training, guidance, and support for Emergency Team members and building contacts. Review the training and resources pages for information to support your role.

Explore Emergency Team Training

Browse Emergency Team Resources

Who should I contact with questions?

Contact Western Fire Safety with non-emergency questions about your role, training, evacuation procedures, fire safety concerns, or building-specific requirements.

Include your building name and a brief description of your question or concern.

For emergencies, call 911 from a safe location. Do not report an emergency by email.